Dayco takes pride in our customers opinions and feedback. Here’s a sample of what our they are saying about us!
Thank you Dayco from Rose-Marie Hadeed
I wanted to take this opportunity to thank you all of you for the service that I received from the initial estimate for my system to its completion.
Dan Garcia was very kind and compassionate when learning my particular circumstances and tool the time to speak to me regarding my best options for rebates and systems while I was in Virginia taking care of my ailing mother. He met with me upon my return to Washington after her death and explained my choice in terms that I could understand and helped me to make the best possible selection for my investment.
The installation staff came when they were scheduled and were very polite and professional. They cleaned up any debris during the process before they left and let me know that remaining services were to be scheduled, including the duct cleaning and electrical inspection.
Thank you for your time and consideration and for the excellent service.
Thank you Dayco from Dick Mayer
Our heat pump quit on Saturday night and the big storm began. The house was already 85 degrees, so I assumed the new "stop leak fix" I had agreed with Ken to try had failed. Worried about the effect of the heat on our older pets and us, I reluctantly called and left a message on Ken's cell phone.
I was grateful that a response soon arrived, which led to a series of calls with Ken, the after-hours number, and finally with Donovan. Donovan kindly agreed to come out but the storm hit hard and I wondered if I would get weekend help in the lightening and rain. To my surprise, the doorbell rang and there was Donovan, dripping wet, saying the storm had knocked out a capacitor and that he'd fixed the problem!
We were surprised and grateful! Actually, I can't speak highly enough of the competence and congeniality of the Dayco staff during these
past eight years. I truly enjoyed meeting Ken, and recognized his
influence and competence. As for Donovan, what can I say? He is a
great guy obviously talented in his profession.
Thank you, Ken and thank you, Donovan!
Just a note to let you know how considerate and kind your service tech was yesterday. He didn't seem to mind all the stuff he had from the dogs and was very gentle with them. The system we have is old and I must admit how well he cared for it. He worked hard on getting it ready for another person. I would definitely recommend your company for a service to anyone who asked.
hank you from the McConnell Family
Dear Ryan and all the Dayco CrewI cannot begin to tell you how gratefull I am to all of you that took the time to help us. You are "Top-Notch" people. I feel truly privilaged that I was able to have you work on our home.Thank you a million times over.
PS. Awesome customer service!
Of Course , I love the new Trane unit. The system is quiet, efficient and worth every dollar spent. Dayco Heating and Air Conditioning is one of the best customer service companies in the Tri-Cities area. They went out of their way to make sure the job was correct in every way. Follow-up has been exceptional. I would not hesitate to recommend them to anyone.
About 8 months ago, we purchased a heat pump filtration system from your company. We are so happy with the system and the lower utility bills! Everyone we came in contact with either by phone or in person was so helpful, knowledgeable and friendly; it was great! You don't see that everywhere. So I just wanted to say "Thanks" to everyone. You are a great team and we will definitely keep our business with your company and continue to recommend you. Thanks againKim Betz(Othello)
Dear Dayco Heating & Air
We had a service call on September 20, from you. The technician was a young man named Kevin. We were impressed by his professional manner. He was pleasant and willing to show and explain about his work.
A big plus was he cleaned up and put back everyting after he finished.
Thank you for sharing such a worker and thank you also to Kevin for his pleasant manner.
The Steam Family
Dear Dayco Co. We wanted to say thank you for installing our new heat pump last month. It is working very well! We appreciate the excellent service as well, Everyone was very friendly, polite and efficient. We are very happy to recommend your company to others.Sincerely,Mike & Christina Johnston